Healthcare Security

One clearer operational picture for healthcare security teams.

Connect visitor activity, key accountability, incident response, and security reporting through applications built for active healthcare environments.

Three applications working together
The problem

Security work crosses systems and departments

Healthcare security work crosses shifts, departments, and systems. When visitor, key, patrol, and incident activity lives in separate records, teams lose time and leadership loses context.

Around the clock, without a quiet shiftNights and weekends carry fewer staff and more exceptions. Every tool must work for the officer at the desk.
One event, several separate logsA visitor, key issue, and incident may be recorded in three systems with no shared context.
Leadership sees a month, not a shiftManually assembled reports arrive too late to guide the next shift.
Outcomes

A clearer operation, across every shift.

Faster answersFind the relevant visitor, key, activity, or incident record without reconstructing events from multiple sources.
Clear responsibilityMaintain attributable records showing who completed, reviewed, approved, or received each item of work.
Consistent workflowsApply the organization's policies through structured forms, roles, notifications, reviews, and required steps.
Better leadership visibilityTurn daily activity into a clearer view of workload, open items, exceptions, and operational patterns.
Configuration

Configured for the healthcare environment

Pillar works with security, guest services, facilities, IT, and compliance to define workflow, access, data, retention, and deployment requirements. Application security is evaluated for the specific environment, not inherited from a hosting provider’s certification.

WorkflowForms, required fields, review steps, and escalation matched to written policy.
AccessRoles and permissions by department, campus, and shift responsibility.
DataWhat is collected, what is not, and how records are attributed and exported.
RetentionRetention and disposal periods agreed with compliance before go-live.
DeploymentHosting, network, device, and printer requirements reviewed with IT.
How it goes live

One desk first, then the campus

Start with one entrance or workflow. The team using it helps refine the setup before it expands across the campus.

Read the Montage Health deployment
1 Understand the operation Pillar observes the current workflow, speaks with the people responsible for it, and identifies the operational and technical requirements.
2 Begin with one defined workflow The first application or location is configured, tested, and introduced without forcing an organization-wide change on day one.
3 Connect adjacent responsibilities Additional applications and workflows are introduced where they create a clearer operational picture.
4 Expand location by location Proven configurations provide the foundation for deployment across additional entrances, departments, or facilities.

PillarTrak GUEST and KEYS support visitor activity and physical-key accountability at Montage Health.

GUEST + KEYS two focused applications supporting one security operation
Built in the USA by Pillar’s U.S.-based team — we do not outsource product development
Montage Health

Build around the way your security team actually operates.

Start with a conversation about the shifts, spaces, and records you manage today. We will say plainly which parts of this you need and which you do not.