Visitor & Guest Management

A better arrival experience with accountability built in.

Give front-desk, hospitality, and security teams a faster way to register visitors, apply entry rules, communicate with hosts, issue badges, and understand who is present.

Discuss your visitor workflow Explore PillarTrak GUEST

Built around PillarTrak GUEST

Designed for more than one kind of facility

Visitor workflows for every kind of active facility

Hotels, events, conferences, campuses, offices, and controlled facilities all need to balance a welcoming experience with clear operational awareness.

Pillar configures the workflow around the setting — what must be verified, what the visitor needs to know, who should be notified, where access is permitted, and what record the organization must retain.

Healthcare and active facilitiesSupport busy entry points, visiting rules, destinations, screening, badges, and real‑time presence.

HospitalityCreate a professional guest experience while giving staff a clear record of arrival, purpose, destination, and departure.

Events and conferencesSpeed up identity verification and badge issuance for expected attendees, guests, and speakers.

Enterprise campusesStandardize visitor registration across entrances, buildings, departments, and locations.

The application foundation

Built around PillarTrak GUEST.

PillarTrak GUEST provides the application foundation for visitor and guest management. Forms, entry rules, badges, destinations, host notifications, presence views, reporting, and integrations are configured around the organization’s environment.

Explore PillarTrak GUEST

A visitor checking in at a staffed front desk

The solution

PillarTrak GUEST at the center

Visitor and guest management is deployed on PillarTrak GUEST. iReport is an optional addition for organizations that also need formal incident documentation — it is not required to run visitor management.

GUEST

The application foundation: PillarTrak GUEST

PillarTrak GUEST provides the application foundation for visitor and guest solutions. Pillar configures forms, roles, badges, destinations, alerts, notifications, reporting, and integrations around the organization's needs.

Registration, identity, screening, and badge issuance in one pass Host notification and live presence by entrance and destination A searchable visit history kept under your retention policy

Explore GUEST iReport

Optional incident and security workflows with PillarTrak iReport

When a denied entry, escort, disturbance, or other visitor event requires formal follow-up, PillarTrak iReport can support the related incident documentation, review, and reporting workflow.

Screening exceptions and denials documented as they happen Incidents linked to the visitor, entrance, and time on record Review, follow-up, and reporting for leadership

Explore iReport

Outcomes

What a connected arrival makes possible

A faster arrival with the right checksRegistration, screening, and the badge happen in one pass, tuned to what your setting must check.

Hosts in the loopThe person being visited knows their guest arrived — without a phone chain through reception.

Clear on-site awarenessWho is on site right now, by entrance, destination, and status — not a logbook to page through.

Structured follow-up when an arrival becomes an incidentGive security teams a structured process for documenting and reviewing visitor-related incidents.

See how a better check‑in process would work in your environment.

Start with a conversation about your entrances, visitors, and the record your organization has to keep. We will tailor the walkthrough to the setting.

Request a GUEST walkthrough hello@pillartrak.com