Way Out West
Pillar supports Way Out West through managed technology infrastructure built around the systems its operation depends on—including servers, databases, backup, identity and access, messaging, point-of-sale connectivity, and ongoing support.
A retail operation depends on technology customers rarely see. Registers, databases, networks, identity systems, messaging, backup, and support must continue working together behind every day of business. Pillar brings responsibility for that environment together through one accountable technology partner.
The systems nobody sees
The storefront runs on infrastructure the customer never meets. When a register cannot reach the network or an identity system stops answering, the first place it shows is the queue at the counter.
Pillar supports these as one environment rather than as separate contracts.
Before Pillar
Each of those systems had its own vendor, its own contract, and its own answer to who to call. The gaps between them were nobody's job.
One accountable partner
Pillar supports Way Out West through managed technology infrastructure built around the systems its operation depends on, with one team accountable for the environment as a whole rather than for one system within it.
Where it landed
The Way Out West engagement demonstrates Pillar’s ability to support the technology environment an organization’s daily work depends on—not only a single application.